Shipping policy
Last Updated: August 12, 2026
At ViaGlowBeauty, we want your shopping experience to be simple, transparent, and stress-free. This Shipping Policy explains how we process and deliver orders placed through our website.
Our store primarily serves customers in the United States.
1. Order Processing
Orders are typically processed after payment has been successfully received and verified.
Please allow approximately 1–3 business days for order processing before your package is handed over to the shipping carrier.
During periods of high demand, holidays, promotional events, or unexpected supplier delays, processing may take longer.
If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.
2. Shipping Times
Our estimated delivery timeframe for standard U.S. orders is generally:
7–15 business days
Delivery times are estimates and are calculated after the order has been processed.
Actual delivery times may vary depending on:
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Product availability
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Supplier processing time
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Shipping carrier performance
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Destination
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Weather conditions
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Holidays
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Seasonal demand
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Carrier or transportation disruptions
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Other circumstances outside our reasonable control
Important: Delivery estimates are not guarantees unless a specific guaranteed delivery date is expressly stated at checkout.
We will only advertise shipping timeframes that we have a reasonable basis to expect we can meet. Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if no shipping timeframe is stated, sellers generally must have a reasonable basis to ship within 30 days.
3. Shipping Charges
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, ViaGlowBeauty may offer:
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Free shipping
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Promotional shipping rates
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Limited-time shipping offers
Any applicable shipping promotion will be subject to the terms displayed at the time of purchase.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow 24–72 hours after receiving your tracking number for the carrier's tracking system to begin displaying movement.
In some cases, tracking information may not update immediately even though your package is moving through the carrier network.
5. Multiple Products and Separate Shipments
Because ViaGlowBeauty may work with different suppliers and fulfillment partners, products purchased in the same order may sometimes be shipped separately.
You may therefore receive:
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Multiple packages
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Separate tracking numbers
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Packages arriving on different dates
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Products shipped from different fulfillment locations
You will not normally be charged additional shipping fees simply because an order is divided into multiple shipments unless the applicable shipping terms shown at checkout state otherwise.
6. Shipping Address
Please carefully check your shipping information before completing your order.
ViaGlowBeauty is not responsible for delivery problems caused by:
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Incorrect addresses
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Missing apartment, suite, or unit numbers
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Incorrect ZIP codes
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Incomplete addresses
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Incorrect recipient information
If you realize that your shipping address is incorrect, contact us as soon as possible at:
[YOUR CUSTOMER SUPPORT EMAIL]
We will try to assist you before the order is shipped, but we cannot guarantee that an address can be changed after fulfillment has begun.
7. Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around your property.
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Check with household members or neighbors.
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Check any designated delivery location.
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Contact the shipping carrier.
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Contact ViaGlowBeauty if you still cannot locate the package.
Please contact us promptly so we can help investigate the situation.
Where appropriate, we may request information or documentation from the shipping carrier before determining the available resolution.
8. Lost or Delayed Packages
Shipping delays can occasionally occur after an order has been handed to the carrier.
Possible causes include:
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Severe weather
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Transportation disruptions
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Carrier operational issues
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Incorrect address information
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High seasonal volume
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Customs or regulatory issues where applicable
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Other events outside our reasonable control
If your package appears significantly delayed or lost, please contact us at:
[YOUR CUSTOMER SUPPORT EMAIL]
We will work with the relevant shipping provider or fulfillment partner to investigate the shipment.
9. Shipping Delays and Order Cancellation
We make reasonable efforts to process and ship orders within the timeframes stated on our website.
If we learn that we cannot ship your order within the applicable promised timeframe, we will provide the appropriate delay notice and options required by applicable law.
Depending on the circumstances, you may be offered the choice to:
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Accept a revised shipping date, or
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Cancel the affected order and receive a prompt refund.
For Internet orders, the FTC requires sellers that cannot ship within the applicable promised timeframe to provide customers with appropriate options concerning delayed shipment or cancellation and refund.
If ViaGlowBeauty determines that an order cannot reasonably be fulfilled, we may cancel the order and issue an appropriate refund.
10. Pre-Orders and Backordered Products
If an item is available for pre-order or is temporarily backordered, the applicable estimated shipping timeframe will be displayed on the product page or during checkout where possible.
If circumstances change and we cannot ship within the applicable timeframe, we will provide the appropriate notice and cancellation/refund options required by applicable law.
11. Address Changes After Ordering
If you need to change your shipping address after placing an order, contact us immediately.
We will make a reasonable effort to accommodate your request before fulfillment.
However, once an order has been processed or shipped, we may not be able to change the destination.
If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping or reshipment costs may apply where permitted by applicable law and our Return & Refund Policy.
12. Shipping to P.O. Boxes
Shipping availability for P.O. Boxes may depend on the product, fulfillment partner, and carrier.
If a particular shipping method cannot deliver to a P.O. Box, you may be contacted to provide an alternative delivery address.
13. U.S. Territories and Special Locations
Shipping availability and delivery times may vary for:
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Alaska
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Hawaii
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Puerto Rico
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U.S. Virgin Islands
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Guam
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American Samoa
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Northern Mariana Islands
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Other U.S. territories or remote locations
Additional shipping charges or longer delivery times may apply where applicable.
Available destinations and shipping options will be displayed at checkout.
14. International Shipping
ViaGlowBeauty is primarily focused on serving customers in the United States.
If we offer shipping to destinations outside the United States in the future, additional terms concerning international shipping, customs, duties, taxes, and import requirements may apply.
Customers will be responsible for any applicable charges that are legally imposed on the recipient where disclosed and permitted by applicable law.
15. Customs, Duties, and Import Charges
For orders shipped within the United States, customs duties generally should not apply to ordinary domestic delivery.
For any international orders that ViaGlowBeauty may accept, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.
16. Shipping Insurance
If shipping insurance or package protection is offered at checkout, its terms will be displayed before purchase.
Any claim under a third-party shipping protection program may be subject to that provider's terms and conditions.
17. Damaged Packages
If your package arrives visibly damaged, please take photographs of:
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The shipping box
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Any visible damage
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The shipping label
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The product and packaging
Contact us at [YOUR CUSTOMER SUPPORT EMAIL] as soon as reasonably possible.
We may request photographs or other information to assist with a carrier or supplier investigation.
Damage claims and available remedies are also subject to our Return & Refund Policy and applicable law.
18. Products Fulfilled by Third-Party Suppliers
Some ViaGlowBeauty products may be fulfilled directly by third-party suppliers or fulfillment partners.
This allows us to offer a wider selection of beauty tools, skincare devices, grooming products, and personal-care accessories.
As a result:
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The shipping origin may vary.
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Packaging may vary.
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The carrier may vary.
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Tracking information may come from different carriers.
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Products from one order may arrive separately.