Last Updated: August 12, 2026
At ViaGlowBeauty, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.
This Return & Refund Policy explains when and how you can return products purchased from ViaGlowBeauty.
1. Our 7-Day Return Policy
You may request a return within 7** days of the date your order was delivered**.
To be eligible for a return, the product generally must be:
i)Unused or gently inspected only.
ii)In its original condition.
iii)In the original packaging, where reasonably possible.
iv)Complete with all accessories, manuals, and components.
v)Accompanied by your order number or other proof of purchase.
Some products may have additional return restrictions for hygiene, safety, or product-specific reasons, as described below.
2. How to Start a Return
Before sending any product back, please contact our customer support team.
Email: viaglowbeauti@gmail.com
Please include:
i)Your full name
ii)Order number
iii)Product name
iv)Reason for the return
v)Photographs or videos, if applicable
vi)A brief description of the issue
Please do not send a product back to the address shown on the original package without first contacting us.
Because some ViaGlowBeauty products may be fulfilled by different suppliers or fulfillment partners, the correct return address may vary by product.
We will provide the appropriate return instructions after reviewing your request.
3. Change-of-Mind Returns
If you simply changed your mind about a purchase, ordered the wrong product, or no longer want the item, you may request a return within the 30-day return period, provided the product meets our eligibility requirements.
For approved change-of-mind returns:
i)The customer is generally responsible for return shipping costs.
ii)The product must be returned in acceptable condition.
iii)The original shipping charge, if any, may not be refundable.
iv)The refund will be processed after the returned product has been received and inspected.
We will not charge a restocking fee unless such a fee is clearly disclosed before purchase and permitted by applicable law.
4. Damaged, Defective, or Incorrect Items
If you receive a product that is:
i)Damaged during delivery
ii)Defective
iii)Missing essential components
iv)Significantly different from the product ordered
v)The wrong product
vi)please contact us as soon as possible.
viii)For damaged or defective products, please provide photographs or a short video showing the problem when requested.
Depending on the circumstances, we may provide:
i)A replacement at no additional cost;
ii)A replacement component;
iii)A full or partial refund; or
iv)Another appropriate resolution.
When a product is confirmed to be defective, damaged, or incorrectly supplied, ViaGlowBeauty will generally cover the reasonable return or replacement shipping cost, subject to applicable law and the circumstances of the claim.
5. Beauty, Skincare, and Hygiene Products
For health, hygiene, and safety reasons, certain personal-care products cannot be returned once they have been opened or used.
This may include products such as:
i)Silicone body scrubbers
ii)Exfoliating gloves
iii)Facial cleansing tools
iv)Scalp massage brushes
v)Beard grooming products
vi)Skincare products
vii)Hair-care products
viii)Products intended for direct skin contact
ix)Other personal-care products that cannot reasonably be resold after opening
If you receive a defective, damaged, contaminated, or incorrect product, please contact us before using or disposing of it.
Nothing in this section is intended to restrict any return, refund, warranty, or other consumer right that cannot legally be excluded.
6. Skincare Products and Allergic Reactions
Customers should review product ingredients, warnings, instructions, and usage information before using skincare or personal-care products.
Because individual skin types and sensitivities vary, we cannot guarantee that a product will be suitable for every customer.
An allergic reaction, sensitivity, or personal incompatibility does not automatically qualify an opened product for a return.
However, if you believe a product is defective, contaminated, mislabeled, or materially different from its description, please contact us so we can investigate the issue.
7. Beauty Devices and Electronic Products
For products such as LED facial masks, LED wands, electronic beauty devices, and other rechargeable or electrical products:
i)Please inspect the product before use.
ii)Follow all manufacturer instructions.
iii)Do not attempt to repair or modify the device yourself.
iii)Keep electrical products away from water unless specifically designed for water exposure.
iv)Contact us promptly if the device does not function as described.
v)If the device is confirmed to be defective, we may offer a replacement, repair solution, or refund depending on the product and circumstances.
8. Products That Cannot Be Returned
Unless required by applicable law, the following products may not be eligible for return:
Opened or used personal-care products where return would create a hygiene or safety concern.
i)Used skincare products.
ii)Used grooming products.
iii)Products damaged after delivery through customer misuse.
iv)Products altered or modified by the customer.
v)Products returned without required components where those components are necessary for resale or safe use.
vi)Items clearly identified as final sale.
vii)Gift cards or digital products, where applicable.
This list is not intended to eliminate any rights provided by applicable federal or state law.
9. Final Sale Items
Products designated as Final Sale at the time of purchase are generally not eligible for change-of-mind returns.
However, final-sale designation does not eliminate rights relating to defective, damaged, incorrectly delivered, or otherwise legally protected claims.
Any final-sale restriction will be clearly communicated before purchase where required.
10. Return Shipping Costs
Customer-Requested Returns
For returns resulting from a change of mind, incorrect selection, or similar customer preference, the customer is generally responsible for return shipping costs.
Defective, Damaged, or Incorrect Items
If the product is defective, damaged during delivery, or incorrectly supplied, ViaGlowBeauty will generally provide an appropriate return or replacement solution without charging the customer for reasonable return shipping.
11. Return Inspection
Once a returned product is received, it may be inspected to determine whether it meets the eligibility requirements of this policy.
If the product does not meet the applicable return requirements, we may:
i)Decline the refund;
ii)Offer a partial refund where appropriate;
iii)Return the product to the customer; or
iv)Offer another reasonable resolution.
v)We will communicate with you if an issue is identified during the return review.
12. Refunds
Once your return has been approved, we will initiate the applicable refund to the original payment method, unless otherwise agreed or required by applicable law.
Refund processing times may vary depending on your payment provider or financial institution.
Although ViaGlowBeauty will initiate an approved refund promptly, your bank or payment provider may require additional time before the funds appear in your account.
13. Refund Amount
For an approved full return, the refund will generally cover the purchase price of the eligible returned product.
Original shipping charges may not be refundable for customer-requested returns unless required by applicable law or otherwise stated by ViaGlowBeauty.
For defective, damaged, or incorrect products, we will determine the appropriate refund or replacement based on the circumstances and applicable law.
14. Partial Refunds
In certain circumstances, we may offer a partial refund instead of requiring a return.
For example, a partial refund may be considered where:
i)A minor cosmetic issue does not affect functionality.
ii)A non-essential component is missing but the product remains usable.
iii)The customer agrees to keep the product despite a minor issue.
iv)Any partial-refund offer will be communicated before the refund is processed.
15. Exchanges
At this time, ViaGlowBeauty may not offer direct product-to-product exchanges for every item because products may be fulfilled by different suppliers.
If an exchange is not practical, we may instead provide a refund and allow you to place a new order.
For defective, damaged, or incorrect products, we may provide a replacement where available.
16. Returns From Multiple Shipments
If products from the same order arrive in separate packages, each product may have separate fulfillment or return instructions.
Please contact us before returning products from a multi-item order so we can provide the correct instructions.
17. Return Packages Lost in Transit
Customers are responsible for using a trackable shipping service when returning an item at their own expense.
ViaGlowBeauty cannot guarantee a refund for a customer-paid return package that never reaches the designated return location.
We recommend keeping:
i)The return tracking number;
ii)Shipping receipt;
iii)Proof of postage; and
iv)Any return authorization information.
18. Refused or Unclaimed Packages
If a package is refused or remains unclaimed and is returned to the sender, we will review the circumstances before determining the available refund or reshipping options.
Additional shipping costs may apply when a package must be reshipped because of an incorrect address or customer refusal, where permitted by applicable law.
19. Order Cancellation
If you want to cancel an order, contact us as soon as possible at :- viaglowbeauti@gmail.com
We will make a reasonable effort to cancel the order before it enters fulfillment.
However, because some orders may be processed quickly, cancellation cannot be guaranteed after fulfillment or shipment has begun.
If the order has already shipped, you may need to follow the applicable return procedure.
20. Late or Missing Orders
A delivery delay does not automatically qualify as a product return.
If your order has not arrived within the applicable delivery timeframe stated in our Shipping Policy, please contact us.
We will investigate the shipment and, where appropriate, work with the shipping carrier or fulfillment partner to determine the appropriate resolution.
For Internet orders, federal rules may provide consumers with cancellation and refund rights when a seller cannot ship within the promised timeframe.
21. Fraudulent or Abusive Return Activity
We reserve the right to investigate suspected fraudulent or abusive return activity, including:
i)Repeated returns inconsistent with normal customer behavior;
ii)Returning products that were not purchased from ViaGlowBeauty;
iii)Returning materially different products;
iv)Returning used products while claiming they were unused;
v)Providing false information regarding a return;
vi)Attempting to obtain multiple refunds for the same order.
vii)Any action taken under this section will be subject to applicable law.
22. Manufacturer Warranties
Certain products may include a manufacturer's warranty.
If a manufacturer's warranty applies, the warranty terms may provide additional rights or procedures.
Where applicable, we may assist you in determining whether your issue should be handled through ViaGlowBeauty or the manufacturer.
23. Consumer Rights
This Return & Refund Policy is intended to establish our standard return procedure.
It does not limit rights that consumers may have under applicable federal, state, or local laws.
Return and refund requirements can vary by state. For example, California has specific disclosure requirements for retailers with limited or no-refund policies.
If applicable law provides you with greater rights than those described in this policy, those legal rights will apply.
Quick Return Summary
Return Window: 7 days from delivery
Unused Products: Generally eligible if they meet our return requirements
Opened Personal-Care Products: Generally not eligible because of hygiene and safety considerations
Defective/Damaged Products: Contact us for a replacement, refund, or appropriate resolution
Incorrect Product: Contact us for assistance
Change-of-Mind Return Shipping: Generally paid by the customer
Refund Method: Original payment method
Refund Timing: After the return is approved and processed; your payment provider may require additional time to post the funds
Return Authorization: Required before sending a product back
Important Notice
This Return & Refund Policy is a general e-commerce policy prepared for ViaGlowBeauty's planned U.S.-focused dropshipping business. It is not individualized legal advice.
Because your business will operate from India while selling to U.S. consumers, we strongly recommend having a qualified U.S. e-commerce attorney review this policy before launch, particularly your rules for defective products, hygiene-sensitive products, state-specific consumer rights, warranties, and refunds.
Your actual return policy should also match the return procedures offered by your suppliers and fulfillment partners. U.S. consumers are advised to review a seller's return policy and deadlines before purchasing, and sellers should clearly communicate their return terms.
